Privacy Policy

Effective date: October 28, 2026

This policy explains how 2476871 Ontario Limited, operating as Able Citizen ("Able Citizen," "we," "us"), collects, uses and protects your personal information when you visit ablecitizen.ca, request the free Household Audit, contact us, or (once they are available) buy our products. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. What we collect

• Household Audit requests: your first name, your email address, and whether you ticked the optional box agreeing to receive emails from us.
• Messages: what you send us by email or through a form, and your email preferences.
• Orders (when products launch): your name, shipping and billing address, phone number if you give it, order details and order history. Card payments are handled by a third-party payment processor. We don't see or store your card number.
• Technical information: IP address, browser and device type, pages visited and similar data collected through cookies and analytics.

2. Why we collect it

We use your information to:

• email you the Household Audit you asked for;
• reply to your messages and provide customer support;
• send you emails you have agreed to receive;
• process, ship and support orders once products are on sale;
• improve our website and products; and
• meet legal, tax and accounting obligations.

We only collect what we need for these purposes. We do not sell your personal information.

3. Consent

By giving us your information, you consent to its use as described here. You can withdraw consent at any time by contacting us. If you do, we may not be able to provide some things, such as completing an order.

4. Service providers and our sister brand

• GoHighLevel (LeadConnector) hosts our website, forms and contact records, and sends our email, including delivery of the Household Audit.
• A third-party payment processor will handle card payments when products launch.
• Physical kits are packed and shipped from the stock of Civil Safety, a sister brand operated by the same corporation, 2476871 Ontario Limited. Civil Safety and the shipping carriers that deliver your order use your order and shipping details only to fulfil, deliver and support it.
• Our website platform may set its own cookies and collect basic analytics, such as page visits, to help us understand how the site is used.

These providers may store and process information outside Canada, including in the United States, where it may be accessible to authorities under local law. We choose providers that protect personal information, and we require them to use it only to provide services to us.

5. Email (CASL)

• When you request the Household Audit, we email it to you from [email protected]. That delivery email is sent because you asked for it.
• We only send other emails, such as news about products, if you ticked the consent box or we are otherwise permitted under CASL (for example, after a purchase).
• Every email identifies Able Citizen, includes our contact information and has an unsubscribe link. You can also manage your choices at ablecitizen.ca/email-preferences.
• Unsubscribe requests are processed promptly, and in any case within 10 business days.
• Even if you unsubscribe, we may still send messages you need about an order you placed.

6. Cookies

Our site uses cookies and similar technologies to save your preferences and measure site traffic. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them.

7. How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law. For example, purchase records are kept for tax purposes, generally up to seven years. When information is no longer needed, we delete or anonymize it.

8. How we protect it

We rely on our providers' security measures (including encryption and access controls) and limit access to personal information to people who need it. No system is perfectly secure. If a breach poses a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required by law.

9. Your rights

You can ask to:

• see the personal information we hold about you;
• correct information that is inaccurate or incomplete; or
• withdraw consent or have your information deleted where the law allows.

Email us at [email protected]. We will respond within 30 days and may need to verify your identity first.

10. Children

Our site is intended for adults. Some products, such as ABLE Kid kits, are made for families with children, but they are bought by adults. We don't knowingly collect personal information from children under 16 without a parent or guardian's consent.

11. Changes

We may update this policy from time to time. We will post the new version here with an updated effective date and, for significant changes, let people on our email list know.

12. Contact

Privacy Officer: Brandon Nicksy
2476871 Ontario Limited, operating as Able Citizen
Headquarters, Nobel, ON P0G 1G0, Canada
[email protected]

If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.