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Terms of Use

Effective date: October 28, 2026

These terms apply to your use of ablecitizen.ca, the free Household Audit and any Able Citizen products, offered by 2476871 Ontario Limited, operating as Able Citizen ("Able Citizen," "we," "us"). By using the site, you agree to these terms. If you don't agree, please don't use the site.

1. What we offer

Able Citizen is a Canadian household readiness brand. Right now we offer a free downloadable Household Audit, requested through a form on this site and delivered by email. We plan to offer the ABLE Home Standard (at the Ready, Able and Self-Reliant levels), the seasonal ABLE Box, ABLE Gifts and ABLE Kid kits. These products are not yet on sale. Descriptions on the site may change before launch, and we don't guarantee any product will be available by a particular date.

2. The Household Audit

The Household Audit is free for your own household's use. Requesting it means we will email it to you. Other emails are sent only if you agreed to them (see our Privacy Policy). You can unsubscribe at any time using the link in any email or at ablecitizen.ca/email-preferences.

3. Orders (when products launch)

  • You must be at least 18, or the age of majority where you live, to place an order.
  • Prices, taxes and shipping costs will be shown before you pay. Payments will be processed by a third-party payment processor. We don't store your card number.
  • Physical kits are fulfilled from the stock of Civil Safety, a sister brand operated by the same corporation.
  • Kit orders follow Civil Safety's shipping and returns policy, published at civilsafety.ca/faq. If that policy changes, the version on Civil Safety's site applies. The main points are below.
  • Shipping: we ship within Canada only, by tracked carrier. Current shipping rates, including any free-shipping threshold, are in Civil Safety's policy and are shown at checkout before you pay.
  • Timing: most orders leave the warehouse within 1 to 2 business days, and delivery usually takes 1 to 10 business days depending on where you live. Delivery times are set by the carrier and are estimates, not guarantees. Orders with incorrect details, and orders placed during busy sale periods, may take longer.
  • Changes and cancellations: items can't be added to an order once it is placed. Cancelling an order after it is placed is subject to a restocking fee.
  • Returns: most new, unopened items can be returned within 30 days of delivery for a full refund. Shipping costs are not refundable. You pay return shipping unless the return is due to our error. Please contact us before sending anything back, or your refund may be delayed.
  • Defective items: contact us with your order number and details of the problem, and we will send return instructions. Defective items are refunded, including return shipping.
  • Nothing in these terms limits any rights you have under the consumer protection law of your province.

4. Not professional advice

All Able Citizen content and products, including the Household Audit, guides and kit contents, are general information for household readiness. They are not emergency, medical, legal or financial advice, and they don't replace advice from a qualified professional who knows your situation.

  • In an emergency, call 911 or your local emergency number.
  • Follow manufacturer instructions, local laws and official guidance from authorities when storing fuel, food, water or equipment, or using heaters, generators, first aid supplies or tools.
  • Keep kit items that could be a hazard, such as small parts, batteries or fuel, away from children unless they are labelled for children's use.
  • You're responsible for your own decisions and for how you apply any information.

5. Intellectual property

All site content, including text, the Household Audit, worksheets, graphics, product names (such as ABLE Home Standard, ABLE Box, ABLE Gifts and ABLE Kid) and the Able Citizen name and logo, belongs to Able Citizen or its licensors. You may use the content for your own household. You may not copy, resell, redistribute or publicly post it without our written permission.

6. Changes to the site and products

We may add, change or remove content, products and features. Plans can change, and we don't guarantee any planned product or feature by a particular date.

7. Limitation of liability

To the maximum extent permitted by law:

  • the site and content are provided "as is," without warranties of any kind, except any warranties that cannot be excluded under applicable law;
  • Able Citizen is not liable for any indirect, incidental or consequential damages, or for any injury, loss or damage resulting from your use of or reliance on the content; and
  • our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Some jurisdictions don't allow certain limitations, so some of these may not apply to you.

8. Indemnity

You agree to cover Able Citizen for claims arising from your breach of these terms or your misuse of the site.

9. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes will be resolved in the courts of Ontario, unless the consumer protection law of your province says otherwise.

10. Changes to these terms

We may update these terms. We will post the new version here with an updated effective date. Continuing to use the site after changes take effect means you accept them.

11. Contact

2476871 Ontario Limited, operating as Able Citizen
Headquarters, Nobel, ON P0G 1G0, Canada
[email protected]